SHIPPING & DELIVERY

SHIPPING & DELIVERY

 


🚚 Fast, trackable shipping across Asia & the US

We automatically choose the fastest route with a strong customs record (e.g., HK UPS, EMS Special, EUB, Korea Economy Line, Aramex).

Business days = Mon–Fri (local public holidays excluded). Timeframes may shift with customs or peak seasons.

 

 

 

💰 Shipping Fees (by country)

 


Thresholds apply to merchandise subtotal (excl. shipping & taxes). A flat “Standard” rate applies to orders below the threshold.


 

  • 🇯🇵 Japan — Free ≥ ¥6,000 | ¥590 under ¥6,000

  • 🇰🇷 Korea — Free ≥ ₩55,000 | ₩5,000 under ₩55,000

  • 🇹🇭 Thailand — Free ≥ ฿1,500 | ฿80 under ฿1,500

  • 🇹🇼 Taiwan — Free ≥ NT$1,900 | NT$120 under NT$1,900

  • 🇸🇬 Singapore — Free ≥ S$80 | S$5.90 under S$80

  • 🇲🇾 Malaysia — Free ≥ RM200 | RM12.90 under RM200

  • 🇻🇳 Vietnam — Free ≥ ₫1,200,000 | ₫60,000 under ₫1,200,000

  • 🇮🇩 Indonesia — Free ≥ Rp700,000 | Rp59,000 under Rp700,000

  • 🇨🇳 China (domestic) — Free ≥ ¥200 CNY | ¥12 CNY under ¥200 CNY

  • 🇺🇸 United States — Free ≥ US$130 | US$7.90 under US$130

 

 

 

 

⏱️ Delivery Timeframes

 


We show the range most customers experience first, followed by the full possible range.


 

  • 🇯🇵 Japan — Most: 5–8 business days | Overall: 4–12

  • 🇰🇷 Korea — Most: 5–8 | Overall: 4–10

  • 🇹🇭 Thailand — Most: 5–9 | Overall: 4–11

  • 🇹🇼 Taiwan — Most: 4–7 | Overall: 4–9

  • 🇸🇬 Singapore — Most: 5–9 | Overall: 4–11

  • 🇲🇾 Malaysia — Most: 6–10 | Overall: 5–12

  • 🇻🇳 Vietnam — Most: 5–9 | Overall: 4–11

  • 🇮🇩 Indonesia — Most: 8–11 | Overall: 7–12

  • 🇨🇳 China (domestic) — Most: 2–4 | Overall: 2–7

  • 🇺🇸 United States — Most: 9–12 | Overall: 8–15

 


✈️ Routes are auto-selected from: EUB-HZ / EMS Special-HZ / HK UPS (Qingdan), Korea Economy Line, Aramex dedicated lines, etc.

 

 

 

🧾 Customs & Import Taxes (DDU)

 

 

  • All cross-border shipments are sent DDU (Delivered Duty Unpaid).

  • Duties/taxes vary by country and product type; if charged, the courier will collect them upon delivery.

  • If a parcel is returned due to refusal or customs issues, shipping and any taxes/fees are non-refundable.

 

 

 

 

🔎 Order Tracking

 

 

  • Once shipped, use your tracking link to see real-time updates.

  • Tracking may take up to 48 hours to populate after dispatch.

    Tracking page: https://ixiuonline.aftership.com/?page-name=tracking-page

 

 

 

 

📣 Delays & Address Issues

 


If your tracking hasn’t moved beyond the “Most” window above, or if you notice an address error, contact us with your order number and we’ll investigate promptly.

 

 

 

✅ Tips for Smooth Delivery

 

 

  • Enter street, building, room number, postal code exactly as required (half-width characters recommended).

  • Include your phone number with country code (+81 for JP, +66 for TH, etc.) for customs/courier contact.

  • Choose an address where someone can receive the parcel during business hours.

 

 

 

 

📝 Policy Notes

 

 

  • Weather, security checks, peak seasons (year-end, big sales), and customs may extend timelines.

  • This policy may be updated without prior notice; please check this page for the latest information.